“
We arrived to our hotel at 11:30am on a Thursday, after travelling the whole night. For that reason, and as expected, we barely had slept during that night. The next day (Friday), at 8:45am, we are receiving a call into our room from a Gentleman (Mr Yusuf) presenting himself as our Tour Operator (our travel agency later denied ever knowing him, therefore someone in the hotel provided him our information as he knew our names, room numbers and even flights information), waking us up and not even considering we were tired from travelling the previous night. He stated on the phone he had a free excursion for us so we should meet at the Lobby. Funny enough, he never offered us any free excursion when we met
During our meeting, we were very clear to him. We were staying in an all inclusive luxury 5* adults only. We were looking for rest and nature
The first excursion he showed us, was about a bot trip in a galleon. We saw a lots of children in the video, DJ and a a foam party. We immediately told him no, we are not interested. He heard we were looking for nature, so he told us about the the Sapadere Canyon, how we would walk peacefully in nature and swim across clean and natural places. We were excited with it, and he also stated they had vegetarian meals (me and my Wife are both vegetarians).
We also bought the Alanya city tour, to be able to meet the city with some locals.
He stated the price was (35 for one and 50 for the other) 170 for both before we decided. When he passes me the machine for payment, it says 170 GBP. I told him, we pay in EUR we are from Netherlands. Then he asks - "aren't you from UK, I hear you speaking in English with each other". Absolut non-sense, as right before he knew we were from the Netherlands. In the end we paid 200 EUR (for this currency non-sense)
On that night (11:30PM), when I arrived to my room, I found a huge cockroach on my bedroom. I killed it myself. I went to the reception, and they said they could only take care of it the next day. So I stayed in my room for a dead cockroach until the next day afternoon. Meanwhile, they did not ever offer us to change rooms, nothing. This, in a 5* resort. The hotel now denies that I even contacted him about cockroaches in our room.
When I explained to Mr Yusuf what happened, and that I did not feel comfortable about staying on this room, Mr Yusuf said he would take care of it (based on the information from above, I assumed he was a representative of our travel operator). He never came back to me on this topic.
Meanwhile I got a huge food poisoning during that saturday and sunday (also communicated to Mr Yusuf).
Tuesday we went into our trip to the Canyon. What a disaster. We are received in a open air 80's van, in a day where it was more than 40 heat. The van was full of children, loud music, completely the opposite of what we were looking for. When out of the van, the first place we were taken was to a store to try to make us buy stuff. Food wise, why would I be interested in be taken into a canteen (where the vegetarian option was lettuce) when we are not even allowed to drink our own water despite us paying for the whole trip and staying in an all inclusive 5* resort? We were very clear with you that we wanted something authentic and calm, not wasting our time and money.
Because of the terrible experience with the Canyon, we requested to cancel the trip of Alanya and required the restitution of the money we paid for it Again, Mr Yusuf said the office would come back to us on this topic, however they never contacted us and we never received any money back.
Also, I had my food poisoning from food in the hotel (we always ate there) and not once Mr Yusuf asked if he could help, direct me to a doctor, or try to understand the source of it. FYI, 2 days later, my Wife also got a food poisoning. So you can see how we loved this holiday.
The hotel denies any responsibility and knowledge on the above. Lovely. Don't go there “
